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Shipping & Delivery

Please ensure you read these term and conditions carefully and fully before placing an order.

Flat Rate Shipping

Australia

FREE Australia Post Express on all orders over $40.00

Flat Rate Australia Post Express shipping $6.00 on all orders under $40.00

International

Flat Rate Registered International shipping fee of $40.00* on all orders.

To ship internationally we require proof of address, and  we cannot ship internationally to

P O Boxes.  Proof of address can be a scan of drivers licence, municipal notice, utility account or bank statement.

*Any overseas customs or import charges that may be payable, are the responsibility of the purchaser and are payable in addition to the flat rate $40.00 shipping charge.

 

Order Processing     -     Your order is guaranteed to ship with 48 hours, excluding weekends and public holidays, providing the ordered items are in stock.  Should any ordered item not be in stock, we will advise you of such and offer a refund or the option to replace the out of stock item with a similar item.

 

Tracking – When we ship your order you will receive an email advising you of same, and providing you a tracking number.  You can then track the delivery status of your order from the Australia Post website, www.australiapost.com.au/track

 

 

Is There a Problem ?    We take pride in our high level of customer service, so if you have a problem with your order, please contact us immediately by email or phone and we will attend to you as soon as possible.   If emailing please include your name, phone number, date of order and tracking number so we can help you as quickly as possible.

 

enquiries@capeosprey.com.au